All Onlinesupermart orders are shipped via Royal mail, who deliver
the package to your front door. we endeavour to process all orders
received before 12noon same business day and those received thereafter
next business day. After dispatch, ideally all UK orders should reach you within 1-5 business days (depending on shipping option you select)
In addition to the UK, we also currently ship to all European countries.
1st class postage also available at checkout.
1st class delivery takes 1-2 business days after dispatch to get to your doorsteps
standard shipping takes 2-5 business
All orders ship free within UK
Onlinesupermart makes every effort to ship orders as quickly as possible. Orders are typically dispatched from the Onlinesupermart UK warehouse within one to two business days.
After an order is placed, customers will receive two confirmation emails from Onlinesupermart. The first email is the order confirmation email. The order confirmation email will be sent immediately after the order is placed and serves as the customer’s order receipt. It includes the order number, billing address, shipping address, shipping method, payment method, items ordered and order total. The second email is the dispatch confirmation email.
In rare circumstances, there may be a delay in the dispatch of a customer order due to unforeseen circumstances. If a shipping confirmation email has not been received within two business days of placing the order, the customer may contact Onlinesupermart for an update on the status of the order.
In order to ensure that you receive the confirmation emails, please configure your email account to allow receipt of emails from info@onlinesupermart.uk
On rare occasions, certain purchased item(s) may become unavailable due to supply chain disruptions or unexpected surges in product demand. In such cases, Onlinesupermart will notify the customer as soon as possible and provide a
On rare occasions, certain purchased item(s) may become unavailable
due to supply chain disruptions or unexpected surges in product demand.
In such cases, Onlinesupermart will notify the customer as soon as
possible.
Customers are responsible for providing complete and accurate shipping address information and ensuring that packages can be safely delivered to the address provided. If delivery is unsuccessful, either because an incorrect address was provided or because delivery of the packages was refused or unclaimed and item get lost, unfortunately we wont be liable. If you have changed your mind after a purchase, its essential you accept the delivery and contact onlinesupermart about the the desire to return the item. Please note that Upon receipt of the returned order, Online supermart will provide a full refund to the customer less any shipping charges incurred by Onlinesupermart.
If a customer receives an item that is damaged or defective, the customer may return or exchange the item pursuant to Online supermart Return Policy. Please visit the Return Policy page for specific instructions on returns and exchanges.